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Trace Id is missing Microsoft Dynamics 365 Dynamics 365 Dynamics 365 Home Products Customer data platform Customer data platform Customer Insights Customer Voice Sales Sales Sales Microsoft Relationship Sales Service Service Customer Service Field Service Remote Assist Marketing Marketing Customer Insights Commerce Commerce Commerce Fraud Protection Supply chain Supply chain Supply Chain Management Guides Small and medium business Small and medium business Business Central Sales Customer Service HR HR Human Resources Finance Finance Finance Project management Project management Project Operations Solutions By need By need Marketing and sales Service Enterprise resource planning (ERP) Supply chain management Finance Small and medium business AI By industry By industry Manufacturing Financial services Healthcare Retail Pricing Partners Find a partner Become a partner Partner resources Platform Power Platform Common Data Model Dataverse Resources Get started with Dynamics 365 Get started with Dynamics 365 What is Dynamics Free Product Trials Analyst Reports Customer Stories Training and Certification Business Application Topics Geographical Availability Trusted Cloud ​ ​ Guided Tour Documentation Roadmap Product Updates Onboarding and Implementation AppSource Blog Events Cloud Migration Support Sales Sales Contact us Technical Technical Documentation Technical support FastTrack Previous versions Previous versions Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Dynamics Product Segments Community Get started Sign in More All Microsoft Global Microsoft 365 Teams Copilot Windows Surface Xbox Deals Small Business Support Software Software Windows Apps AI Outlook OneDrive Microsoft Teams OneNote Microsoft Edge Skype PCs & Devices PCs & Devices Computers Shop Xbox Accessories VR & mixed reality Certified Refurbished Trade-in for cash Entertainment Entertainment Xbox Game Pass Ultimate PC Game Pass Xbox games PC and Windows games Movies & TV Business Business Microsoft Cloud Microsoft Security Dynamics 365 Microsoft 365 for business Microsoft Power Platform Windows 365 Microsoft Industry Small Business Developer & IT Developer & IT Azure Developer Center Documentation Microsoft Learn Microsoft Tech Community Azure Marketplace AppSource Visual Studio Other Other Microsoft Rewards Free downloads & security Education Gift cards Licensing Unlocked stories View Sitemap Microsoft Dynamics 365 The new era of AI-powered business Adapt and innovate with intelligent CRM and ERP business applications. Watch video Learn more The new era of AI-powered business Video container Overview Overview Featured news Solutions Product demos Customer stories Try for free Overview Shape the future of your business Connect your teams, processes, and data across your entire org to create exceptional customer experiences and operational agility. Put AI to work Be more efficient with Microsoft Copilot for Dynamics 365—built-in AI-powered experiences available for select licenses at no additional cost. Bring data together Get a complete picture of your entire business by connecting and accessing organizational data from hundreds of sources. Increase productivity Collaborate and be more productive by sharing information and insights in the tools you work in—including Microsoft Teams and Microsoft 365. Adapt to what’s next Quickly modify processes to respond to changing needs by bringing the low-code tools of Microsoft Power Platform together with Dynamics 365. Featured news What’s new and notable Skip Featured news section Previous Slide Next Slide 2024 Work Trend Index 75% of knowledge workers around the world use generative AI at work. Are business leaders ready? Read the report Transform how marketers work with AI Find out how to kickstart marketing campaigns faster and simplify workflows with new capabilities in Copilot in Dynamics 365 Customer Insights. Read the blog Lighten your workload with AI Learn how new Microsoft Copilot features help you speed through tasks, quickly summarize content, and build momentum to take on your day. Read the blog Microsoft Ignite Connect with peers, sharpen your skills and learn about the latest Microsoft Copilot and AI innovations directly from the experts. Watch now Deploy and use AI Learn how AI can help you better engage with customers and empower employees across the organization. Explore WorkLab guides Back to featured news section Solutions Any organization. Every possibility. Know your customers to increase sales Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals. Learn more Personalize service experiences Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI. Learn more Move beyond traditional finance Innovate and keep pace with evolving needs by using AI and automation to optimize financial and accounting operations. Learn more Deliver more supply chain agility Be more resilient to increase workforce productivity and uptime while reducing operational costs. Learn more Grow your small or medium-sized business Boost performance by connecting people, processes, and data across your business. Learn more Product demos Do more with Dynamics 365 and AI See how AI works with Dynamics 365 applications to give every team an edge. Sales Marketing Customer service Field service Supply chain Finance Previous Next Close more deals and deepen customer relationships with AI assistance. Dynamics 365 Sales Create more personalized customer journeys with next-generation AI. Dynamics 365 Customer Insights Resolve issues faster using generative AI and automation. Dynamics 365 Customer Service Empower frontline teams with generative AI, IoT, and mixed reality. Dynamics 365 Field Service React fast and be more resilient with proactive, AI-powered insights. Dynamics 365 Supply Chain Management Build financial and operational agility using AI and automation. Dynamics 365 Finance Dynamics 365 Project Operations Back to tabs Customer stories How customers innovate with Dynamics 365 Explore all stories Skip Customer stories section Previous Slide Next Slide "[Dynamics 365] is a game-changer for us because it uses AI … to predict our future." Neha Batra, Head of Business Solutions, Domino’s Pizza UK & Ireland Products Dynamics 365 Finance Dynamics 365 Supply Chain Management Read the story Employees [could] spend more time on value-added tasks, which improved both customer service and profitability.” Manuel Sancho, Global Acquisitions & Business Development Manager, Nespresso Products Dynamics 365 Field Service Dynamics 365 Sales Dynamics 365 Customer Insights Read the story We have time to focus on what’s relevant. We can rely on the system, and have a better day-to-day view of our business.” Sabrina Ruzzi, Chief Marketing Officer, Kambukka Products Dynamics 365 Business Central Read the story Our goal was to have the solutions be designed around the needs of our workers, and [it] allowed us to do just that.” Andy MacDonald, Director of Customer Service, Aberdeen City Council 11,500 New customer referrals every year 3,000 New assessments every year Products Dynamics 365 Customer Service Read the story "Customer service teams can access multi-channel customer messages on a uniformed platform." Mike Wan, Senior Manager, Xiaomi Products Dynamics 365 Customer Service Dynamics 365 Supply Chain Management Read the story Back to customer stories section Get an advantage over the competition 60%: time savings in reporting on sales data 1 $1.5M: savings from improved supply chain efficiency 2 Up to 55%: increase in finance team productivity 3 Get started with Dynamics 365 Try for free Get hands-on experience with Dynamics 365 business applications for 30 days. Start a free trial Contact us Call, chat, or connect with a sales specialist for personalized guidance. Get in touch Learn more Get documentation on how to deploy, use, and...